:root{--green:#183b33;--gold:#bc8e43;--cream:#f1ede2;--ink:#142923;--muted:#66736d}*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;background:#f7f5ee;color:var(--ink);font-family:Arial,Tahoma,sans-serif}a{color:inherit;text-decoration:none}.subHeader{height:96px;padding:0 max(24px,calc((100% - 1180px)/2));display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid #d8d5ca;background:#fbfaf6}.subHeader nav{display:flex;gap:25px;color:#53615b}.brand{font-size:25px;font-weight:700}.pageHero{padding:80px max(24px,calc((100% - 1050px)/2)) 55px;background:var(--cream)}.label{display:inline-flex;align-items:center;gap:10px;color:var(--gold);font-size:14px;font-weight:700}.label:before{content:"";width:32px;height:1px;background:currentColor}.pageHero h1{font-size:clamp(42px,5vw,68px);font-weight:500;margin:20px 0 16px;letter-spacing:-2px}.pageHero p{font-size:18px;line-height:1.9;color:var(--muted);max-width:760px}.policyNav{position:sticky;top:0;z-index:5;display:flex;justify-content:center;gap:12px;flex-wrap:wrap;padding:15px;background:var(--green);color:#fff}.policyNav a{padding:8px 13px;font-size:14px}.policyBody{width:min(900px,calc(100% - 40px));margin:60px auto}.policySection{scroll-margin-top:90px;padding:42px 48px;margin-bottom:28px;background:#fff;border-top:3px solid var(--gold);box-shadow:0 10px 35px #1d332c0c}.policySection h2{font-size:34px;margin:0 0 22px}.policySection h3{font-size:20px;margin-top:28px}.policySection p,.policySection li{font-size:16px;line-height:2;color:#42514b}.policySection a,.legalFooter a,.process a{color:#16704b;text-decoration:underline}.legalFooter{display:flex;flex-wrap:wrap;gap:12px 24px;justify-content:center;padding:35px 24px;background:var(--green);color:#fff;font-size:13px}.complaintGrid{width:min(1050px,calc(100% - 40px));margin:55px auto 85px;display:grid;grid-template-columns:1.15fr .85fr;gap:28px;align-items:start}.panel{background:#fff;padding:35px;border:1px solid #ddd9ce}.panel h2{font-size:32px;margin:0 0 8px}.note{color:var(--muted);font-size:14px}.panel>label{display:block;margin:18px 0 8px;font-weight:700;font-size:14px}.panel input:not([type=checkbox]),.panel select,.panel textarea{width:100%;border:1px solid #c8cec9;background:#fbfaf6;padding:13px;font:inherit;color:var(--ink);outline:none}.panel input:focus,.panel select:focus,.panel textarea:focus{border-color:var(--gold);box-shadow:0 0 0 3px #bc8e4322}.panel textarea{resize:vertical}.panel button{width:100%;border:0;background:var(--green);color:white;padding:15px;font:inherit;font-weight:700;margin-top:20px;cursor:pointer}.panel button:disabled{opacity:.6}.check{display:flex!important;align-items:flex-start;gap:10px;line-height:1.7;font-weight:400!important}.check input{margin-top:6px}.check a{color:#16704b;text-decoration:underline}.trap{position:absolute!important;right:-9999px!important}.error{color:#a42222;background:#fff0ef;border-right:3px solid #b6372d;padding:12px;margin-top:15px}.receipt,.tracking{display:none;margin-top:24px;padding:22px;background:#eff7f1;border:1px solid #8bb89b}.receipt.visible,.tracking.visible{display:block}.receipt dl{display:grid;grid-template-columns:1fr 1fr;gap:12px}.receipt dl div{display:flex;flex-direction:column;gap:4px}.receipt dt{font-size:12px;color:var(--muted)}.receipt dd{margin:0;font-weight:700}.track{border-top:3px solid var(--gold)}.tracking{display:none;flex-direction:column;gap:10px}.tracking.visible{display:flex}.tracking b{font-size:20px;color:#16704b}.process{margin-top:25px}.process h3{font-size:23px}.process li{line-height:1.9;margin-bottom:7px}.process p{font-size:14px;line-height:1.8;color:var(--muted)}@media(max-width:850px){.complaintGrid{grid-template-columns:1fr}}@media(max-width:560px){.subHeader{height:78px}.subHeader nav{gap:12px;font-size:13px}.brand{font-size:20px}.pageHero{padding-block:55px 35px}.pageHero p{font-size:16px}.policySection,.panel{padding:25px 20px}.policySection h2{font-size:28px}.receipt dl{grid-template-columns:1fr}.policyNav{justify-content:flex-start;overflow:auto;flex-wrap:nowrap}.policyNav a{white-space:nowrap}}